Terms and Conditions 

 

This page (together with the documents referred to) details the terms and conditions (the Terms) on which we supply any of the products listed on our site homepage to you. Please read the Terms carefully before ordering any product from our site. You should understand that by ordering any of our products, you agree to be bound by the Terms. You should print a copy of the Terms for future reference. 

1. INFORMATION ABOUT US 

www.maxtouchuk.com is a site operated by UNYK Limited. We are registered in England and Wales under company number 07255071 and with our registered office at 40 Dorset Crescent, Basingstoke RG22 5DU. Our main trading address is 40 Dorset Crescent, Basingstoke RG22 5DU. Our VAT number is UK 188086368. 

2. YOUR STATUS 

By placing an order through our site, you warrant that:
(a) You are legally capable into binding contracts; and
(b) You are at least 18 years old 

3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US 

3.1 After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (the Dispatch Confirmation). The contract between us will only be formed when we send you the Dispatch Confirmation.
3.2 The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products, which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.
3.3 We have a thirty (30) days change of mind guarantee on all our products with the exception of personalised and specially ordered items (Bespoke Products). Our change of mind guarantee is in addition to your statutory rights. 

4. DATA PROTECTION AND PRIVACY POLICY 

The details supplied on your order are kept securely and in strict confidence. The information will only be used (unless specified otherwise) to process your order effectively and efficiently. If you have any concerns about the security of your personal information, please read our Privacy Statement.  

5. CONSUMER RIGHTS 

5.1 If you are contracting as a consumer, you may cancel a contract at any time within seven (7) working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our Returns Policy
5.2 To cancel a Contract, you must inform us and return the product(s) to us immediately, in the same condition in which you received them and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession.  

6. AVAILABILITY AND DELIVERY 

6.1 Standard Products: Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within seven (7) working days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
6.2 If the product you require is not in stock we will inform you that your order cannot be fulfilled.

6.3 For reasons of security, all orders over £75.00 are sent automatically by way of Special Delivery. In all other cases our standard delivery charges will apply and will be added to the price of the product(s) as set out in the Dispatch Confirmation.  

7. RISK AND TITLE 

7.1 The products will be at your risk from the time of delivery.
7.2 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.  

8. PRICE AND PAYMENT 

8.1 The price of any products will be as quoted on our site from time to time, except in cases of obvious error.
8.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due. Please see clauses 6.1-6.2 above.
8.3  Because many of our products are made up of or contain precious metals and/or jewels, our prices are liable to change at any time due to changes in market conditions, but such changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
8.4  Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be out of date due to market conditions as mentioned at 8.3 above. Our prices will be confirmed in the Dispatch Confirmation.
8.5 The price you pay will be the price shown in the Dispatch Confirmation at the time of your order.
8.6 Payment for all products must be by credit or debit card. We accept payment with all major debit and credit cards including: Visa, Mastercard or Maestro. We do not accept American Express.
8.7 The company reserves the right to cancel any contract on the basis of any technical or obvious error with our website that leads to an incorrect or 'Zero Price' price being displayed.  

9. OUR REFUNDS POLICY 

When you return a product to us:
(a) because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 5.1), we will process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
(b) for any other reason you claim that the product is defective, we will examine the returned product and will notify you of your refund via email within thirty (30) days of the day we confirmed to you via email that you were entitled to a refund for the defective product. Products you return because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. This may be refunded via a cheque as we cannot refund more than is initially paid.
(c) if you have notified us in accordance with clause 20 that you do not agree to any change in the Terms or in any of our policies, we will refund any payment made by you as soon as possible and, in any case, within thirty (30) days of the day of receipt of the product from you in the same state and condition as delivered to you BUT you MUST have notified us that you are cancelling the Contract within a period of 30 days of taking delivery of the product. You are liable for all delivery costs of the product to us.
(d) we will usually refund any money received from you using the same method originally used by you to pay for your purchase.  

10. OUR LIABILITY 

10.1 We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
10.2 Please be aware of the following:
(a) Some of the items on our site have been enlarged to show detail;
(b) Natural gemstone and simulated moonstone colours may vary from those depicted on our site;  

11. IMPORT DUTY 

11.1 If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
11.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

12. WRITTEN COMMUNICATIONS 

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. You can view our Privacy Policy for more information. This condition does not affect your statutory rights.  

13. ENTIRE AGREEMENT 

13.1  The Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
13.2  We each acknowledge that in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in the Terms.
13.3  Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in the Terms. 

14. OUR RIGHT TO VARY THE TERMS AND CONDITIONS 

14.1 We have the right to revise and amend the Terms from time to time but this will not affect the Terms applicable at the time of receipt of the order in respect of which a Dispatch Confirmation will have been sent to you.
14.2 You will be subject to the policies and the Terms in force at the time that you order products from us, unless any change to those policies or the Terms is required to be made by law or governmental authority. In circumstances such as these, this contract will come to an end because of the changes brought in by force of law that neither of us might of accepted. We will then invite you to make a fresh order having regard to the changes made to the Terms.